We invite you to review the general purchase condition that regulate the
offer and purchase of Euskadi Murias products through online store
including this website.
By using this website, you are bound to these conditions. Therefore, we
recommend that you read them carefully. If you do not agree with them, you
must leave the website.
The present conditions of purchase are applicable to all sales of Euskadi
Murias brand items, which have been carried out through below online
shopping website, euskadimuriastaldea.com (onwards "website").
By placing an order, you must guarantee us that you are over 18 years of
age and that you have the legal capacity to enter into binding contracts.
Orders can only be made to purchase goods without any intention of resale.
Any resale or distribution of products purchased through the website is
We reserve the right to cancel fraudulent, false or speculative orders, as
well as those orders that have been requested by some client with which
there may be a difference / controversy in previous orders, or when there
are reasonable doubts that may make us think that the customer is violating
any of specified purchase conditions or participating in any criminal
We can update these conditions of purchase as well as the legal notice at
As a user, you are obliged to communicate all the necessary data to access
and use the services of this website. These data must be true and updated
and that you must consent that we can use them to contact you if necessary.
It is essential that you provide all the information that we categorized as
mandatory, Otherwise, we will not be able to process your order. We will
not be responsible in any case for possible delays or failures in the
delivery, as a result of the error or omission of these data. The user must
make appropriate use of the services included in the website, always in
accordance with the legal system and will not carry out any activity that
obstructs or interferes with its operation.
We will establish all reasonable mechanisms at our disposal to guarantee
that your personal data is kept safe at all times. However, you accept that
no data transmission over the Internet can be guaranteed as safe against
access by unauthorized recipients and cannot hold us liable for any
security breach except due to our negligence.
You must also adopt the necessary security measures, both personal and
material, to maintain the confidentiality of your username and password and
notify us immediately of the loss, misplacement, subtraction, theft, or
illegitimate access to your username and password, as well as your
knowledge by third parties.
We inform you that the personal data you provide will form part of a file
responsible for IMAGEN Y COMUNICACIÓN XXI Y ASOCIADOS S. L., which purpose
is to manage your purchase. You have the possibility to exercise the right
of access, rectification, cancellation and opposition regarding your data
by contacting e-mail address below:
, or send us to the following address: Calle Gabiria, 2 -Office M, 20305
files that are installed on the computer from which you access with the
purposes described below.
Cookies are used with the aim of offering a more personalized service and
help navigate the pages much easier and adjusted to your preferences.
Cookies will help us, for example, to save user settings (language and
country) so you do not have to enter these details again for next time. In
addition, it will allow us to manage your shopping cart and keep the
information of your order while browsing the online store. It also allows
us once you have identified yourself with your username and password for
the first time, you do not have to re-enter this information at each visit
to access the sections that require prior identification.
The application that we use to obtain and analyze the information of
navigation is Google Analytics. This application has been developed by
Google and provides us with the analysis service of the audience of our
site. This tool does not obtain data of the names or surnames of the users
or of the postal address from where they are connected. The information
obtained is related, for example, to the number of pages visited, the
language, the social network in which our news is published, the city to
which the IP address is assigned and users access from, the number of users
who visit us, the frequency and repetition of the visits, the duration of
visiting, the browser they use, the operator or type of terminal from which
the visit is made, etc.
We use this information to improve our website, and detect new needs and
assess the improvements to be introduced in order to provide a better
service to the users that visit us.
To allow, know better, block or eliminate the cookies installed on your
computer, you can do so by configuring the browser options installed on
your computer. If you wish, you can configure your browser to be informed
of the receipt of cookies on the screen to prevent the installation of
cookies on your hard drive. Please consult the instructions and manuals of
your browser for more information.
Conditions applicable to orders
All the products that are offered on this website are sold directly by
IMAGEN Y COMUNICACIÓN XXI S.L., onwards IMAGEN 21), with CIF B20169090 and
address is Gabiria, 2 Oficina M, 20305 Irún, Mail:
You can only place your orders from the website.
You can browse the website until you find the desired article. Once it’s
located, just by clicking on it, you can access to all the detailed
information offered by the website. From there you can add the item to your
If you are placing an order for the first time with us, you will be asked
to register by entering your email address and a password with which you
can create and access your account.
If you are already registered user with an active account, you must enter
your email and password and the system will recognize your data.
Once you are in your account, you can continue your purchase and finally
confirm the order.
The delivery areas of these articles are limited to Spain (Peninsula). For
sale and delivery in other areas, you can contact us at email@example.com
All orders are subject to availability. We are not responsible for the lack
of stock or the unavailability of the products.
If product is not available once the order is placed, you will be informed
as soon as possible by email or phone and your order will be canceled.
Confirmation and cancellation of orders
Before completing your order on the website, you can review all the details
associated with your purchase (amounts broken down into all the necessary
headings - taxes, transport costs, selection of items, etc.). You can still
make some change of whatever you think necessary.
After the confirmation, it will not be possible to modify or cancel the
order through the website. You should contact at
In this case, your order can only be modified or canceled if the item has
not yet entered the shipment stage from our warehouses.
Form of payment and security
Any order placed must be paid immediately after the order confirmation.
Only orders for which it has been completed and verified payment thereof.
Payment must be made by credit or debit card (issued by an entity with
registered office in Spain)
The amount of the order will be charged to your card, so you must indicate
the number, the expiration date as well as the security code CW2 (included
on the front). In the case that your card is secured, you will be asked for
the relevant security codes.
For security reasons, if you choose PayPal as payment method, once the
order is placed, it is not allowed to make any type of changes in the
These data will not be saved or manipulated by us, however, it will be
registered directly in the payment gateway of the corresponding financial
For greater security, we will use a Secure Electronic Commerce
Authentication Service, a system established by Visa / Mastercard /
Eurocard, by which the client is authenticated by its issuing banks and
trade is authenticated before its acquiring bank.
In order to guarantee the confidentiality and integrity of the
transactions, these are carried out through the SSL protocol (Secura Socket
Layer) with 128-bit security keys.
The charge will be carried out in real time through this payment gateway.
In case the charge cannot be carried (for any reason), the order will be
Deliveries: types, deadlines and issues
The delivery of orders will be made by a logistics operator within normal
business hours at the address indicated by you when placing the order.
The usual delivery time will be approximately between 3 and 7 business days
after the approval of the order. This period may increase during sales,
Christmas season, or due to customs procedures or other circumstances
arising from (only some example) geographical distance, weather conditions,
wars, strikes, any form of government intervention, or breach of our
suppliers, etc. as well as any other imputable to the logistics operator in
charge of the delivery of the product. We are not responsible for any
delays that may arise from any of the reasons mentioned above.
Return, exchange and refund policy:
If you need to return a damaged, defective or incorrect product, we will
cover the shipping and collection costs.
IMAGEM XXI will check all damaged, incorrect or defective products that are
returned. If we do not consider that the returned product has a defect, is
damaged or is incorrect, we reserve the right to invoice you the product
again, as well as any associated costs.
The law recognizes the CONSUMER customers of the European Union the right
to cancel their purchase for a period of fourteen working days from the day
after receipt of the product. Therefore, when you want to return your order
during this period, without that IMAGEN XXI having made any mistake on your
part, we refund the amount of the product, however, not the associated
purchase costs, such as shipping, picking or packaging.
Procedure to cancel or return:
You have the right to withdraw from this contract within a period of 14
calendar days without the need for justification. To exercise the right of
withdrawal, you must notify us of your decision to withdraw from the
contract through an unequivocal statement by e-mail at
You must return or deliver the goods directly to us, without any undue
delay. In any case, no later than within 14 calendar days from the date you
notify us of your decision to withdraw from the contract. The term will be
considered fulfilled if the goods are returned before the end of that
In the event of withdrawal on your part, we will refund all payments
received from you, including delivery costs (with the exception of the
additional expenses resulting from the choice by you of a delivery method
different from the less expensive mode of ordinary delivery that we offer),
without any undue delay and, in any case, no later than 14 calendar days
from the date on which we are informed of your decision to withdraw from
this contract. We will proceed to make such refund using the same means of
payment used by you for the initial transaction, unless you have expressly
provided otherwise; in any case, you will not incur any expenses as a
result of the refund.
We may withhold reimbursement until we have received the goods, or until
you have submitted proof of their return, depending on which condition is
3. SAC (Customer Service)
You can contact us and use our customer service:
- Sending an email to the address: firstname.lastname@example.org